Policies and Warranty

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Other items that cannot be returned:

  • Gift cards
  • Downloadable software
  • Certain health and personal care products


To complete your return, you must provide us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is granted: (if applicable)

  • Books with obvious signs of use.
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

 

Refunds (if applicable)

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

 

Late or Missing Refunds (if applicable)

If you haven't received your refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've followed all of these steps and you still have not received your refund, please contact us at plo68@hotmail.com.

 

Sale Items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items are non-refundable.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you wish to exchange them for the same item, please email us at plo68@hotmail.com and send your item to: 525 Boul Bois-Francs Sud, Victoriaville, QC, G6P5X7, Canada.

 

Gifts

If the returned item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the item shipped to themselves to give to you later, we'll send a refund to the gift giver and they'll find out about your return.

 

Shipping

To return your product, you should mail it to: 525 Boul Bois-Francs Sud, Victoriaville, QC, G6P5X7, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $85, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.